Why should I book with Branch Out Travel?

Because planning a vacation shouldn't feel like a second job. 😂

We handle the research, compare the options, organize the details, and help you prepare for your trip so you don't have to spend hours wondering if you chose the right resort, cruise, flight, or experience.

And no, we don't necessarily have access to cheaper rates than what you may find online. What you're paying for is our time, expertise, guidance, organization, and support.

You get to look forward to the vacation. We'll help handle the details.

What makes working with you different?

We're real people, not a booking website or a random call center.

We take the time to learn how you actually like to travel: your budget, pace, preferences, must-haves, and absolutely-nots. Then we use that information to help you choose an experience that makes sense for you.

Once you're booked, we don't disappear. We help you prepare for your trip and keep your important travel information organized in one place.

Who do you work with?

We work with adults, couples, families, friends, and groups who want a great vacation without doing all the research themselves.

Our clients are usually busy, overwhelmed by too many choices, unsure who to trust, or simply at the point where they're saying:

“I just want somebody else to handle this.”

Those are our people. 😂

Who might not be a good fit?

We work best with travelers who are respectful, open-minded, kind to the people serving them, and willing to trust the planning process.

Travel introduces us to different people, cultures, customs, and ways of life. We expect our travelers to treat others with respect.

Basically, be kind and don't act a fool. 😂

What services do you provide?

We assist with:

• Custom vacations

• Cruises

• Resorts

• Hosted Branch Out Travel group trips

• Private group travel

• Family and friends trips

• Celebrations and milestone trips

• Tours and international travel

• Travel consultations and guidance

The exact services provided depend on the type of trip and assistance you need.

Do you offer payment plans?

Yes!

Many of the travel suppliers we work with allow you to secure your trip with a deposit and make payments toward the remaining balance.

Deposit amounts, payment schedules, and final payment dates vary depending on the trip and supplier.

Do you charge a planning fee?

For custom travel planning, consultations, research, or professional travel guidance, our $78 nonrefundable Concierge Care Fee may apply.

Our pre-planned Branch Out Travel hosted group trips do not require the $78 Concierge Care Fee unless otherwise stated.

Why do you charge a Concierge Care Fee?

Because you're hiring us for more than making a reservation.

Our Concierge Care covers the professional time, research, expertise, and guidance that goes into helping you make travel decisions and putting the pieces together.

Instead of spending hours opening 37 tabs, reading conflicting reviews, comparing resorts, and asking Facebook strangers which one is better 😂, you have someone doing the research and helping you narrow down the right options.

Your Concierge Care includes up to 3 total changes to your proposed resort, hotel, or destination. Additional changes may require another planning fee.

Can I find a lower price online?

Possibly.

Our value isn't based on promising the lowest price.

Our clients hire us because they don't want to spend hours researching, comparing, organizing, and figuring everything out themselves. We help you understand your options, make informed decisions, organize your trip, and prepare for travel.

Sometimes we may have access to different rates or packages, but we don't promise to beat an online price.

What happens after I book?

This is where we really get to work.

We'll continue helping you prepare for your trip, provide important reminders and updates, and organize your travel information in your private travel app.

Your itinerary, confirmations, travel documents, activities, and flight information can all be kept together and placed on the appropriate days of your trip.

So instead of searching through 14 emails at the airport...

Open the app. There it is. 🙌🏾

Can you add flights or activities I booked myself to my travel app?

Yes.

Send us the information, and we can add your flights, activities, reservations, and travel documents to your itinerary for convenient all-in-one access.

Will you help if something goes wrong while I'm traveling?

Yes, when our assistance is needed and we're able to help.

However, some issues are handled much faster directly by the company responsible for the service. For example, if your flight is delayed or canceled while you're at the airport, speak with the airline or gate agent first because they have immediate access to rebooking and flight options.

Think of us as support, not the first call when the airline employee is standing six feet away from you. 😂

Do you recommend travel protection?

Yes. We strongly recommend that travelers consider travel protection.

Coverage, exclusions, benefits, deadlines, and optional add-ons vary by policy. We'll provide information so you can review your options, but questions about specific insurance coverage or claims should be directed to the licensed insurance provider.

How do we get started?

Start by choosing the trip or travel service you're interested in and completing the requested information.

For custom travel, we'll have a short conversation about what you're looking for, who's traveling, your preferences, budget, and what you want the trip to feel like.

Then we'll let you know the next steps.

You bring the vacation idea. We'll help you turn it into an actual trip. ✈️